Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.
More than 30 years later, we’re proud to be the world’s largest travel B Corp with more than 950 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.
The Opportunity:
In this role, you will work closely with our Operations Manager to ensure the smooth and profitable operation of all private groups and independent passenger trips, as well as external clients. You will have the chance to assist the Operations Manager in managing our leaders and guides, providing essential support to our Trek Team. Your contribution will be crucial in upholding our Intrepid safety and conduct standards, as well as implementing Responsible Travel policies. Additionally, you will actively participate in maintaining trip quality and resolving any issues that arise during the quoting process and on-site. In this position, you will also serve as a key contact for our Sales department.
This is a full-time permanent position that will operate on a hybrid basis out of our office in Bogota, Colombia. To provide the best experience to our customers, this role would operate mostly out of our office with some work-from-home days.
A bit about you:
- Relevant tourism qualifications desirable
- Extensive travel experience in Colombia and a passion for travel
- Travel industry work experience, particularly as a Group Leader with priority given to those with experience in Intrepid Group brands and/or other adventure travel companies
- Management coaching/training experience would be advantageous
- Excellent communication skills (verbal & written) in both English and Spanish
- Experience in administrative tasks, using Microsoft Word and Excel
You will be reliable with outstanding organisational skills. You’ll be committed to internal and external customer satisfaction. Most importantly, you will share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.
A bit about our people:
Our people reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.
Work perks:
- Work-life balance is important to us. That’s why we offer flexible work options, including work from home, with the option to work from anywhere for up to 4 weeks a year!
- You can experience Intrepid yourself with a FREE trip every year, plus an extra week of leave to enjoy it. And score further travel discounts for you, family and close friends.
- We support e-learning and professional development, with diverse global career opportunities.
- We provide an employee Assistance Program, a 24/7 service that offers counselling for you and your family
- We want to support the difference you can make to causes that are important to you., That’s why we offer 20 hours of volunteer leave every year.
If you’re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.
Job Type: Full-time
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